Frequently asked questions

Why am I getting a bill?


You are getting a bill because your insurance company has responded to your claim. If you feel the information may be incorrect, contact your insurance company before you contact our office. You man also make a payment on your patient portal or call the office.




Where do I send my payment?


Please mail payments to the return address on your statement or drop it by the office.




Can I pay my Mercy Medical Center bill here?


No, you cannot pay your Mercy Medical Center bills at Evergreen Family Medicine. Please call Mercy Medical Center for all billing and cost related questions that deal with x-ray and lab – (541)677-3537 or (541)375-2540.




Do you accept my insurance?


Please contact your insurance company first and specify “Centennial Medical Group East, doing business as Evergreen Family Medicine” as the clinic.




Why does my bill for diagnostic testing say Mercy Medical Center on it when I had the tests done at Evergreen Family Medicine?


Our diagnostic services are an outpatient service of Mercy Medical Center. All billing of x-ray, lab, or ultrasound is done through Mercy.




Where do I inquire about x-ray and lab costs?


Please call Mercy Medical Center for all billing and cost related questions that deal with x-ray and lab – (541)677-3537 or (541)375-2540.




Will I be denied access to services because I cannot pay?


No, you will not be denied. No one will be denied access to services due to inability to pay. There is a sliding fee schedule available.